Kafico Ltd

We’re launching a new quarterly forum for our Kafico DPO+ customers, designed to support GP practices with the real-world challenges of data protection, digital tools, and risk management. Each session will bring together practices from across our network to explore practical, relevant topics in a structured and accessible way. A simple format that works Every forum follows the same three core themes: 💻 Tech  – the tools and systems you’re using (including AI) ✊🏼 Rights  – patient rights...

Over the past few months, I’ve been looking more closely at something that raises concerns for me. How much real, practical control organisations retain when their IT service is delivered by an external provider. The relationship may be great and the SLA met, but three patterns keep surfacing: Concentrated privileged access (single points of failure) Remote access to sensitive data without meaningful friction Customers being charged for access to their own governance information Individually,...

Handling complaints lawfully and compassionately Complaints about health or social care are often raised by relatives when the person who received the care is no longer able to complain themselves. This may be because the person has died, is unconscious, or otherwise lacks capacity due to illness or detention. In these cases, our customers can be unsure how much health information they can lawfully share when responding to the complaint. The key point is this: a complaint does not...